Returns & Exchanges

At LIFX, we want you to be completely satisfied with your smart lighting experience, which is why we offer a 60-day money-back guarantee for all products purchased directly from our store. If you encounter any technical issues or simply change your mind, our dedicated support team is here to assist with a seamless return or replacement process.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to begin the RMA process.

2

Prepare the Package

Carefully pack your LIFX devices in their original packaging, ensuring all power adapters and accessories are included to qualify for a full refund.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned hardware, we will process your refund back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing